❓ 567tv HELP CENTRE

567tv FAQ – Complete Answers for Malaysian Members

Have a question about registration, deposits, bonuses, games, or withdrawals at 567tv? You're in the right place. We've compiled answers to the most frequently asked questions by Malaysian members so you can get straight to playing, hassle-free.

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Account & Registration

7 questions

Registering with 567tv is quick and completely free. Click the button Register at the top of the page, enter your Malaysian phone number (+60), full name, and set a password. The entire process takes under 2 minutes. Your account will be active immediately after registration — no manual approval required.

The minimum age to register and play at 567tv is 18 years. This is a legal requirement that cannot be compromised. 567tv employs multiple verification mechanisms to ensure no underage individuals can access our platform. If a member is found to have registered using false age information, the account will be closed immediately and all funds returned.

No. Each individual is only permitted to have one 567tv account only. Holding multiple accounts is a serious violation of our Terms & Conditions and may result in all associated accounts being permanently closed without compensation. If you have forgotten the password or phone number used during registration, please contact our support team for assistance in recovering your account.

On the Log In, click the "Forgot password?" link below the password field. Enter the Malaysian phone number you used to register. We will send a 6-digit OTP code via SMS. Enter the code within 5 minutes and set your new password. If your phone number has changed, please contact 567tv support via live chat for identity verification.

Yes, changing your phone number is possible but requires strict identity verification for security purposes. Contact 567tv support via live chat or email support@567tv.link, providing your old number, new number, and identity verification details. This process typically takes 24–48 business hours.

An account may be suspended for several reasons: repeated failed login attempts (temporary 15-minute block), suspicious activity, or a breach of Terms & Conditions. For temporary blocks due to repeated login failures, simply wait 15 minutes and try again. For other suspensions, contact 567tv support immediately via 24/7 live chat for clarification and resolution.

You can close your account via the Self-Exclusion feature in your account's "Responsible Gaming" settings. Choose a period: 6 months, 1 year, or permanent. All eligible fund balances will be processed for withdrawal within 5–7 business days. For more information, visit the Responsible Gaming page.

Deposit & Payment

7 questions

The minimum deposit at 567tv is RM 20 only. This makes 567tv one of the most budget-friendly platforms in Malaysia. No maximum deposit limit is set by the platform (limits may be imposed by your payment provider). All deposits via e-wallet methods are processed in under 5 minutes.

567tv accepts a wide range of popular Malaysian payment methods:
  • E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
  • Direct Transfer: DuitNow
  • Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, and more
All these methods are secure, fast, and processed automatically within minutes.

In most cases, deposits are processed within 1–5 minutes. If your deposit hasn't arrived after 15 minutes, please check the following:
  • Make sure the transaction was successful in your payment app (check your transaction history)
  • Make sure you are using the correct 567tv account when making a deposit
  • Check whether your payment provider is experiencing any maintenance issues
If you have checked all of the above but your deposit still has not arrived, contact 567tv support via live chat and include your proof of transaction (screenshot) for immediate investigation.

Yes! 567tv provides deposit limit tools as part of our commitment to responsible gaming. Log in to your account, go to "Account Settings" → "Responsible Gaming" → "Deposit Limits". You can set daily, weekly, or monthly limits in MYR. Limit reductions take effect immediately. Limit increases require 7 days to take effect.

After register a new account, log in and go to the "Promotions" page. Select "Welcome Bonus" and activate it before making your first deposit. Then make a minimum deposit of RM 20 via any accepted payment method. A 100% bonus of up to RM 500 will be automatically credited to your account within minutes.

Yes, completely secure. All financial transactions at 567tv are processed through verified payment gateways protected by 256-bit SSL encryption — the same security standard used by Malaysian online banking. 567tv does not store your credit card details or sensitive banking information in our systems.

Currently, 567tv only accepts deposits in Malaysian Ringgit (RM) via designated Malaysian payment methods — Touch 'n Go, GrabPay, DuitNow, FPX and others. Cryptocurrency is not accepted at this time. We continually review our payment options to better serve the needs of our Malaysian members.

Fund Withdrawal

6 questions

The minimum withdrawal amount at 567tv is RM 50. Withdrawals to e-wallets (Touch 'n Go, GrabPay, DuitNow, Boost) are processed within 5–15 minutes. FPX withdrawals to bank accounts may take anywhere from 30 minutes to 1 business day, depending on your bank.

567tv withdrawal processing times vary depending on the method chosen:
  • Touch 'n Go / GrabPay / DuitNow: 5–15 minutes
  • Boost / ShopeePay: 10–20 minutes
  • FPX / Online Banking: 30 minutes – 1 business day
Withdrawals requested after 10 PM may be processed the following business morning for banking methods.

Withdrawals may be rejected for several reasons:
  • Bonus rollover requirements not yet met — please review the terms of your claimed bonus
  • Recipient account details do not match the 567tv account information
  • Withdrawal amount exceeds the daily limit
  • Account requires pending KYC verification
Contact 567tv support via live chat for a detailed explanation of the reason for rejection.

567tv does not charge any withdrawal fees to members. You receive 100% of the amount you requested to withdraw. Your payment provider (bank or e-wallet) may impose their own charges, but these are beyond 567tv's control.

567tv does not impose a limit on the number of withdrawals. However, daily withdrawal amount limits apply and vary by membership tier. Standard members can withdraw up to RM 50,000 per day, while VIP members enjoy higher limits. Contact support for details specific to your account tier.

Yes, winnings from bonuses can be withdrawn once you have met the rollover requirement specified in the relevant bonus terms. For example, if a bonus has a 5x rollover requirement, you need to wager 5 times the bonus value before your winnings become eligible for withdrawal. Check the terms for each bonus on the Welcome Bonus.

Bonus & Promotions

7 questions

567tv's Welcome Bonus Package is worth up to RM 800 including:
  • First Deposit Bonus: 100% match up to RM 500
  • Second Deposit Bonus: 50% match up to RM 300
  • 150 Free Spins on selected slots
To claim, register a new account, activate the bonus on the Promotions page, then make a minimum deposit of RM 20. The bonus is credited instantly. See full details on the Welcome Bonus.

567tv's weekly cashback is calculated based on your total net losses over a 7-day period (Monday to Sunday). Cashback rates of up to 10% depend on your membership tier. Cashback is credited automatically to your account every Monday before noon. There is no rollover requirement for cashback — it can be withdrawn immediately once credited.

Rollover (or turnover) is the total amount you need to wager before winnings from a bonus are eligible for withdrawal. A simple example: You receive a RM 100 bonus with a 5x rollover requirement. This means you need to place a total of RM 500 in bets (RM 100 × 5) before you can withdraw any winnings from that bonus. Bets on all 567tv games count toward the rollover, unless otherwise stated in the relevant bonus terms.

Yes, most 567tv bonuses have a validity period stated in their respective terms. The Welcome Bonus is typically valid for 30 days from the date of activation. Free Spins must generally be used within 7 days. Special promotional bonuses may have different validity periods. Check the validity period for each bonus on your Promotions page to avoid it expiring unused.

Share your unique referral code with friends. When a friend registers using your code and makes their first deposit (minimum RM 20), you will receive RM 50 referral bonus credited directly to your account. There is no limit on the number of friends you can refer. Your referral code can be found under "Profile" → "Referral" in your 567tv account.

Yes! All bonuses at 567tv are optional, not mandatory. When making a deposit, you can choose not to activate any bonus. Without an active bonus, your deposit is not subject to any rollover requirements and you are free to withdraw your balance at any time. This is a popular choice among members who prefer flexible withdrawals.

The 567tv VIP Programme offers a range of exclusive privileges, including higher cashback rates (up to 15%), increased withdrawal limits, personalised birthday bonuses, early access to new promotions, a dedicated account manager, and priority support. Your VIP tier is determined by your cumulative betting activity and is updated automatically each month.

Games & Platform

7 questions

RTP (Return to Player) is a percentage that indicates how much money is returned to players over the long run. For example, a slot with 96% RTP means that for every RM 100 wagered, an average of RM 96 is returned to players over time. Slots at 567tv have RTPs ranging from 94% to 98%. The RTP for each game can be found in its respective game information.

567tv's live baccarat features professional dealers in real time. Simply choose a table, place your bet on "Player", "Banker", or "Tie", and the dealer will run the game. The side whose card value is closest to 9 wins. No special skills are needed — it's a fun game of chance with minimum bets starting from as low as RM 5 at 567tv.

Yes. All 567tv games use an RNG (Random Number Generator) system that is independently audited by accredited international certification bodies. The RNG ensures that every slot spin, every baccarat hand, and every game outcome is completely random — unpredictable and unmanipulable by anyone, including 567tv itself.

The 567tv platform is fully optimised as a Progressive Web App (PWA) that works seamlessly on all Malaysian smartphones — both Android and iOS. There is no need to download any app from an app store. Simply visit 567tv.link from your mobile browser and save it as a shortcut on your home screen for a native app-like experience.

567tv's progressive jackpots accumulate a small portion of every bet placed by all players on that game. The jackpot value keeps growing until someone wins it. Once won, it resets to a base value and begins building again. The current jackpot value can be viewed live on the Jackpot — often reaching millions of MYR!

The 567tv Table Games section offers a wide selection including Baccarat (multiple variants), Live Blackjack, European and American Roulette, Dragon Tiger, Sic Bo, and more. All games are available in both standard and Live Casino versions with real dealers. Bet sizes start from as low as RM 5 at regular tables, up to hundreds of MYR at exclusive VIP tables.

Yes! Most slots and table games at 567tv are available in free demo mode. Demo mode lets you practise, get familiar with the game mechanics, and enjoy the entertainment without spending real money. Please note that demo mode is not available for Live Casino games, as they involve real dealers in real time.

Sports Betting

5 questions

567tv offers a comprehensive sports betting experience covering:
  • Football: Malaysia Super League, Premier League, La Liga, Champions League, and 100+ other leagues
  • Badminton: Thomas & Uber Cup, All England, Malaysia Open
  • E-Sports: Mobile Legends, Dota 2, CS:GO, Valorant
  • Other Sports: Tennis, NBA Basketball, Formula 1, and more

Yes! 567tv's Live Betting feature lets you place bets while a match is in progress, with odds updated in real time. You can bet on the next outcome, the next goal, or a wide range of in-play markets. This feature is available for Malaysia Super League, EPL, badminton, and popular e-sports.

The minimum bet for most sports markets at 567tv is as low as RM 2 only, making it extremely budget-friendly for all members. Maximum bet limits vary depending on the market type and sporting event. Parlay (accumulator) bets with multiple selections are also available to maximise your potential winnings.

Cash Out lets you settle a bet early before the sporting event ends, securing a portion of your winnings without waiting for the final result. If your bet is currently winning but you're worried the tide might turn, use Cash Out to lock in some profit. The Cash Out value is calculated automatically by the system based on current odds.

567tv supports three main odds formats: Decimal (e.g. 2.50), Fractional (e.g. 3/2), and American (e.g. +150). You can change your preferred odds format in the sports settings. Decimal odds are the most popular choice among Malaysian members — and easy to calculate: a RM 100 bet at odds of 2.50 returns RM 250 (net profit RM 150) if you win.

Security & Privacy

6 questions

567tv fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is protected by SSL 256-bit encryption, stored on secure servers, and will never be sold or shared with third parties without your consent. For full details, please read Privacy Policy page.

To enable 2FA, log in to your 567tv account and go to "Account Settings" → "Security" → "Two-Factor Authentication". Toggle the switch on and your registered phone number will be used to receive an OTP code each time you log in. We strongly recommend enabling 2FA for an added layer of security, especially if your account holds a significant balance.

Act fast! Take the following steps immediately:
  • Change your password immediately from your account settings
  • Log out of all active sessions via your security settings
  • Contact 567tv support via 24/7 live chat to report the incident
  • Review your transaction history for any suspicious activity
The 567tv security team will investigate and take action as quickly as possible.

567tv will never request your password, PIN, or any financial information via email, SMS, or phone call. All official 567tv communications are sent exclusively from the @567tv.link domain. If you receive a suspicious message claiming to be from 567tv and asking for sensitive information, ignore it and report it to us at support@567tv.link.

KYC (Know Your Customer) is an identity verification process required to protect your account and prevent fraud. At 567tv, KYC may be requested when your withdrawals reach a certain amount or when the system detects unusual activity. You may be asked to submit a copy of your MyKad (IC) or passport. The process is typically completed within 24 business hours.

567tv offers a range of responsible gambling tools, including: Deposit Limits (daily/weekly/monthly), Loss Limits, Session Time Limits, Play Breaks (24 hours to 30 days), and Self-Exclusion (6 months, 1 year, or permanent). All tools are free and can be activated in your account settings. For full details, visit the Responsible Gaming page.

Most Popular Questions

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What is the minimum deposit at 567tv?
2
What is the 567tv Welcome Bonus?
3
How long do withdrawals take?
4
How do I create a 567tv account?
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I've forgotten my password. What should I do?
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How do progressive jackpots work?
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What deposit methods are accepted?

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Why Do Malaysian Members Trust 567tv?

Beyond the FAQs, here are the key reasons why 567tv is the top choice for Malaysians

Instant Deposits & Withdrawals

Deposits via Touch 'n Go or DuitNow are credited in under 5 minutes. Withdrawals to e-wallets are processed within 15 minutes — no long waits, no hassle.

Best Bonuses in Malaysia

A welcome bonus package of up to RM 800, weekly cashback with no rollover, a RM 50 referral bonus, and exclusive VIP member promotions — all available at 567tv.

Bank-Grade Security

256-bit SSL encryption, 2FA, a 24/7 fraud detection system, and strict KYC policies ensure your account and funds are always protected at 567tv.

1000+ Games to Choose From

The latest slots, live baccarat, progressive jackpots, Sports Betting on the Malaysia Super League, badminton, e-sports and more — all on one mobile-friendly platform.

24/7 Customer Support

Our Bahasa Malaysia-speaking support team is available 24 hours a day, 7 days a week via live chat. Your issues are resolved in under 2 minutes.

Responsible Gaming

Free responsible gaming tools — including deposit limits, time limits, play breaks, and self-exclusion — are always available to help you play safely and healthily.

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